What Information Do We Collect?
The Personal Information which we collect and hold about you may include: email address, name, organization name and login credentials.
Types of Information
Personal Information is defined under Australia's Privacy Act 1998 as information or an opinion about an identified individual or an individual who is reasonably identifiable. Sensitive Information encompasses racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal records, and health data. Sensitive Information is used only for primary purposes or with your consent.
How We Collect Your Information
Information is collected directly through Platform input, via cookies, or from third parties with awareness notification. Sensitive Information collection complies with applicable privacy regulations.
Purpose of Collection and Use of Personal Information
We use your Personal Information to:
- Provide, operate, and improve the Service
- Process transactions and manage your account
- Send marketing communications (with your consent)
- Monitor analytics and usage patterns
- Detect fraud and address security issues
- Comply with legal obligations
Disclosure of Personal Information
We may disclose your Personal Information to service providers, contractors, and third parties who assist us in operating our platform, provided they agree to keep your information confidential.
Direct Marketing
We engage in consent-based marketing using directly collected information. All marketing communications include unsubscribe options. We do not use Sensitive Information for direct marketing purposes.
Sale or Sharing of Personal Information
We do not sell your Personal Information to third parties. We do not share your Personal Information with third parties for their own marketing purposes without your explicit consent.
Security of Personal Information
We implement encryption, access controls, and regular security assessments to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
Personal Information is retained for a maximum of 1 year after account inactivity or closure, unless law requires longer retention. After this period, information is destroyed, deleted, or anonymized.
Access to Personal Information
You have the right to request access to your Personal Information per Australian Privacy Principle 12. Exceptions include threats to safety, privacy impacts on others, frivolous requests, legal proceedings involvement, or where disclosure would be unlawful.
Correction of Personal Information
You have the right to request correction of your Personal Information under Australian Privacy Principle 13. If we refuse a correction request, we will provide written reasons and the opportunity to associate a dispute statement with the relevant records.
How to Request Access or Correction
Contact us at info@elezar.io, Attention: Privacy Officer. Responses will be provided within reasonable timeframes per applicable laws.
Data Breach Notification
We will notify individuals and relevant authorities when breaches are likely to result in serious harm, per Privacy Act requirements.
International Data Protection
Your Personal Information may be transferred to, stored, and processed in countries outside of your country of residence, including but not limited to Australia, the United States, and the European Union.
For jurisdictions with substantially similar data protection laws to Australian Privacy Principles where enforcement mechanisms exist, we accept no additional liability for mishandling. For jurisdictions lacking comprehensive data protection, we implement standard contractual clauses, binding corporate rules, or alternative transfer mechanisms.
Third-Party Service Providers
We engage cloud hosting, payment processors, CRM providers, email services, analytics, and IT support providers. It is not practicable to identify each and every country to which your Personal Information may be sent.
Your Consent
By using the Service, you consent to the international transfer of your Personal Information as described in this policy.
Additional Provisions for European Users (GDPR and UK GDPR)
Enhanced protections apply to users in the EEA, UK, and Switzerland under the GDPR and UK GDPR. Elezar Pty Ltd serves as the data controller for GDPR purposes.
Legal Bases for Processing
We process your data on the following bases: Consent, Contract performance, Legal obligation, Vital interests, and Legitimate interests.
Your Rights Under GDPR
You have the right to: access, rectification, erasure, restriction of processing, data portability, objection, consent withdrawal, and freedom from automated decision-making. You also have the right to lodge complaints with your local supervisory authority.
Exercising Your GDPR Rights
Requests will be addressed within one month, extendable by two months for complex or high-volume requests.
Cookies and Tracking Technologies
Cookies are small text files that are placed on your device when you visit our Website or use our Platform. We use four categories of cookies:
- Essential cookies — required for basic functionality
- Performance/Analytics cookies — help us understand usage patterns
- Functionality cookies — remember your preferences
- Marketing/Advertising cookies — deliver relevant advertisements
Third-party providers may place cookies for analytics, advertising, social media, and customer support purposes. You can manage cookies through your browser settings, though disabling essential cookies may affect platform functionality. Our Service does not currently respond to Do Not Track signals.
Children's Privacy
Our Service is not intended for users under 16 years of age. We do not intentionally collect Personal Information from children. Parents or guardians should contact us immediately if they believe a child's data has been collected without consent.
Changes to This Privacy Policy
We may update this policy from time to time. Material changes will be communicated through website notices, email, or in-app notifications. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
How to Contact Us About Privacy
For inquiries, concerns, or rights requests, contact us at info@elezar.io, Attention: Privacy Officer.